Learn how to (re)design your onboarding process with the optimal balance between security and customer convenience.

Get a better understanding of how you can improve your business relevancy by (re)designing your customer onboarding process. Adhering to strict KYC requirements is one thing, but optimising your onboarding process from a customers' perspective, is another. During this 2-day training, you will learn about the dynamics within the onboarding process, and see how security and convenience can co-exist in an agile implementation.

Topics covered

Our training covers the following key areas:

  • Onboarding basics
  • Best practices
  • Technologies and players in the market
  • Practical approach: implementing relevant R&R (AML, GDPR) 
  • Risk-based approach and controls: security and convenience are not mutually exclusive 
  • Challenges and lessons learned for implementation
  • Designing your backlog

Recommended for

We recommend this training for retail banking professionals such as: 

  • Product Managers
  • Product Owners
  • Risk Managers
  • Compliance Officers
  • IT Professionals

Retail Customer Onboarding

2 days training
09:00 - 16:30
WTC-F tower, 3rd floor
Strawinskylaan 381
1077 XX Amsterdam
The Netherlands
€ 2.700 (excl. VAT). Price includes presentation slides (soft copy) and lunch In-company training is priced separately.
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Getting to INNOPAY Academy

INNOPAY Academy is conveniently located in the F-Tower of the World Trade Center (WTC) in Amsterdam’s Zuidas district: Strawinskylaan 381, 1077 XX Amsterdam. Enter via Zuidplein (if exiting the Amsterdam Zuid train/metro station, the F-Tower is on the right side of the square). The entrance is on the ground floor. View a map of the WTC Amsterdam towers.