Get a better understanding of how you can improve your business relevancy by (re)designing your customer onboarding process. Adhering to strict KYC requirements is one thing, but optimising your onboarding process from a customers' perspective, is another. During this 2-day training, you will learn about the dynamics within the onboarding process, and see how security and convenience can co-exist in an agile implementation.
Our training covers the following key areas:
- Onboarding basics
- Best practices
- Technologies and players in the market
- Practical approach: implementing relevant R&R (AML, GDPR)
- Risk-based approach and controls: security and convenience are not mutually exclusive
- Challenges and lessons learned for implementation
- Designing your backlog
We recommend this training for retail banking professionals such as:
- Product Managers
- Product Owners
- Risk Managers
- Compliance Officers
- IT Professionals
Retail Customer Onboarding
2 days training
09:00 - 16:30
WTC-F tower, 3rd floor
1077 XX Amsterdam
€ 2.700 (excl. VAT). Price includes presentation slides (soft copy) and lunch In-company training is priced separately.
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Getting to INNOPAY Academy
INNOPAY Academy is conveniently located in the F-Tower of the World Trade Center (WTC) in Amsterdam’s Zuidas district: Strawinskylaan 381, 1077 XX Amsterdam. Enter via Zuidplein (if exiting the Amsterdam Zuid train/metro station, the F-Tower is on the right side of the square). The entrance is on the ground floor. View a map of the WTC Amsterdam towers.