Learn how to (re)design your onboarding process with the optimal balance between security and customer convenience.

Get a better understanding of how you can improve your business relevancy by (re)designing your customer onboarding process. Adhering to strict KYC requirements is one thing, but optimising your onboarding process from a customers' perspective, is another. During this 2-day training, you will learn about the dynamics within the onboarding process, and see how security and convenience can co-exist in an agile implementation.

Topics covered

Our training covers the following key areas:

  • Onboarding basics
  • Best practices
  • Technologies and players in the market
  • Practical approach: implementing relevant R&R (AML, GDPR) 
  • Risk-based approach and controls: security and convenience are not mutually exclusive 
  • Challenges and lessons learned for implementation
  • Designing your backlog

Recommended for

We recommend this training for retail banking professionals such as: 

  • Product Managers
  • Product Owners
  • Risk Managers
  • Compliance Officers
  • IT Professionals

Retail Customer Onboarding

2 days training
09:00 - 16:30
WTC-F tower, 3rd floor
Strawinskylaan 381
1077 XX Amsterdam
The Netherlands
€ 2.700 (excl. VAT). Price includes presentation slides (soft copy) and lunch In-company training is priced separately.
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Josje Fiolet

Trainer Josje Fiolet

Senior Consultant

As a Senior Consultant at INNOPAY, Josje Fiolet specialises in innovation projects for digital payments and identity. She is fascinated by the interaction of people and technology, and passionate about helping our clients to shape innovation and collaborate on the challenges they face in the fast-changing and digitising world. Josje leads our Customer Onboarding practice, and focuses on combining regulatory requirements, customer preferences and organisational capabilities to enable effective digital onboarding which keeps our clients ahead of the competition. 

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Meet our trainers

Getting to INNOPAY Academy

INNOPAY Academy is conveniently located in the F-Tower of the World Trade Center (WTC) in Amsterdam’s Zuidas district: Strawinskylaan 381, 1077 XX Amsterdam. Enter via Zuidplein (if exiting the Amsterdam Zuid train/metro station, the F-Tower is on the right side of the square). The entrance is on the ground floor. View a map of the WTC Amsterdam towers.